ticket resolution time Report

Description of ticket resolution time report.

Ticket ID Title Subject Ticket Description Ticket Creater Assigned Agent/Team Date Created Date Resolved Resolution Time Status Priority Categry/Type Tags/Labels Comments/Notes Ticket Source Resolution Method Resolution time SLA Breach Attachments Related Tickets Customer Satisfaction Rating
1 001 Software Bug - UI Issue Users are facing difficulties navigating the user interface due to unexpected behavior. Mary Wilson Support Team A 2024-01-24 6:00 PM 2024-01-24 7:40 P 4 hours In Progress High Bug UI, Bug Escalated to development team for further investigation. Web Form Debugging code 1 hours No Server_logs_zip 002 4/5
2 002 Database Connectivity Problem The application is unable to establish a connection with the database server. John Doe Support Team B 2024-02-05 9:15 AM 2024-01-24 7:40 P 4 hours Waiting for User Input Medium Technical Issue Database, Connectivity Waiting for user to provide required information. Email Further analysis required 1 hours No Server_logs_zip 002 3/5
3 003 Network Outage Users are experiencing complete loss of network connectivity. Emily Johnson Support Team C 2024-02-10 3:45 PM 2024-02-10 4:30 PM 45 minutes Resolved High Infrastructure Network, Outage Rebooted router to restore connectivity. Phone Call Rebooting devices 45 minutes No Server_logs_zip 003 4/5
4 004 Hardware Malfunction - Server Failure The server has crashed, impacting service availability. Michael Smith Support Team A 2024-02-15 8:00 AM 2024-01-24 7:40 P 4 hours In Progress High Hardware Issue Hardware, Failure Identified faulty RAM module and replacing. Phone Call Replacing hardware 1 hours No Server_logs_zip 004 3.5/5