Client Name
Customer Satisfaction Report
Description of customer satisfaction report .
| Ticket ID | Customer Name | Date Created | Ticket Status | Category | Agent Assigned | Resolution Time | Satisfaction Rating | Feedback Comments | Resolution Comments | Customer Feedback Date | Response Time | Ticket Source | Priority | Follow-up Required | Resolution Method | Overall System Feedback | Survey Sent | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 001 | John | 2024-01-24 09:30 AM |
Open | Software | Agent A | 6 hours | 4/5 | Quick and helpful | Issue resolved prompty | 2024-01-24 09:30 AM |
2 hours | High | Yes | Phone | System Working fine | Yes | |
| 2 | 002 | Jane | 2023-12-24 09:30 AM |
In Progress | Hardware | Agent B | 5 hours | 3/5 | Quick and helpful | Issue resolved prompty | 2024-12-24 09:00 AM |
3 hours | Chat | Medium | Yes | Phone | System Working fine | No |
| 3 | 003 | Johnson | 2024-01-24 10:00 AM |
Closed | Network | Agent c | 5 hours | 4.5/5 | Quick and helpful | Issue resolved prompty | 2024-01-24 10:30 AM |
1 hours | Phone | High | No | System Working fine | No |